Distribution information

At ColorMx, we strive to deliver your unique customized phone cases, tees, water bottles, and other products in a timely, secure, and convenient manner. Below is a detailed overview of our distribution policies to help you plan accordingly.

1. Delivery Coverage

We currently offer delivery services to [Specify Regions, e.g., "all 50 U.S. states, Canada, the European Union, and selected Asian countries including Japan, South Korea, and Singapore"]. For orders outside these regions, please contact our customer support team at service@colormx.com to confirm availability and additional arrangements.

2. Processing & Delivery Time

Since your products are uniquely customized, they require a short production period before shipment. Our full timeline includes two key stages:

Production Time: 4-7 business days. This covers design review, printing, quality inspection, and packaging of your personalized items to ensure they meet our high standards.
Delivery Time: Varies by destination and shipping method chosen at checkout: Standard Shipping: 7-12 business days (within the U.S.); 9-15 business days (international).
Express Shipping: 5-8 business days (within the U.S.); 6-10 business days (international).

Note: Delivery times are estimated and may be extended during peak seasons (e.g., holidays, Black Friday) or due to unforeseen circumstances (e.g., customs delays, weather events). You will receive a shipping confirmation email with a tracking number once your order ships, allowing you to monitor its progress in real time.

3. Shipping Costs

Shipping fees are calculated based on your order weight, destination, and selected shipping method. You can view the exact shipping cost at the checkout page before completing your purchase.

Free Standard Shipping is available for orders over $50 within the U.S. This offer is automatically applied when your order meets the minimum requirement.

4. Packaging & Protection

To ensure your customized products arrive in perfect condition, we use durable, shock-resistant packaging tailored to each item: Phone cases: Individual polypropylene sleeves + rigid cardboard inserts.Tees: Foldable tissue paper + breathable poly bags to prevent wrinkles.Water bottles: Bubble wrap + reinforced cardboard boxes to avoid scratches or dents.

All packages are labeled with clear shipping information and your order details for easy identification.

5. International Shipping Notes

For international orders: Customs duties, taxes, and fees are the responsibility of the recipient. These charges are imposed by the destination country’s customs office and vary by region—please check local regulations before ordering.We declare the full value of your order on customs forms to comply with international trade regulations. Undervaluation requests cannot be accommodated.Delivery may be delayed if customs requires additional documentation. We recommend providing a valid phone number at checkout to assist customs or the courier with delivery.

6. Order Tracking & Support

Once your order is shipped, a tracking link will be sent to your registered email address. You can also track your order by logging into your account on our website and navigating to the "Order History" section.

If you encounter any issues with your delivery (e.g., delayed shipment, damaged package, missing items), please contact our customer support team within 7 days of delivery. Provide your order number and relevant photos, and we will resolve the issue promptly (e.g., arrange a replacement, refund, or compensation).

Thank you for choosing ColorMx—we appreciate your trust in our customized products and are committed to making your shopping and delivery experience seamless!