Last updated: September 5, 2024
Thank you for shopping at ColorMX. We appreciate the fact that you like to buy the stuff we build. As much as we would be sad to see them go back, we understand that there might be a reason why you may wish to return a product you purchased.
This Return Policy for ColorMX applies to all items purchased from colormx.com, unless otherwise stated.
1. Return Conditions
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- You have 30 calendar days to return an item from the date you received it.
- To complete your return, we require a receipt or proof of purchase.
- Certain types of goods (e.g., perishable goods, software, digital downloads, personalized items) are exempt from being returned.
2. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, send us an email at [Your Email Address] and send your item to: [Your Street Address], [City], [State], [Zip Code], [Country].
4. Shipping
- To return your product, you should mail your product to: [Your Street Address], [City], [State], [Zip Code], [Country].
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.